This page is your tactical “Toolkit and Emergency Manual.” Visit this section if you have a specific technical problem, need a file, or are stuck on an operational hurdle.

Most Mervis deployments are managed through our specialized hardware partners. If you purchased your controller through a partner, please contact their support team first. They are best equipped to handle inquiries regarding your specific hardware and wiring.

• Partner Hardware Support: Direct technical resources for integrated hardware platforms:
  • Unipi Support | Domat Support | AMiT Support
  • ComAp Support | BMR Support | Feramat Support

• Contact Us: Who to call if your system or pipes burst. Direct contact for our support team.
• Mervis IDE Reference Manual: Complete documentation for the engineering interface, function block libraries, and debugging tools.
• SCADA User Manual: Operational guide for using the visualization interface, dashboards, and alarm management.
• Still can't find what you need?

• Mervis IDE & PLC Tools: Download the latest engineering environment and required drivers.
• SCADA Updates & Fixes: Access the latest bug fixes and platform updates for controllers.
• SCADA System Requirements: Hardware/OS requirements for running Mervis SCADA tools.

This section is the “Architect’s Handbook.” Visit these pages during the planning phase to ensure your system is designed according to industry standards and high-level optimization philosophy.

• Licensing & Pricing Strategy: Pre-planning for Mervis RT, SCADA, and Database costs.
• Recommended Data Points: Methodology for sensor placement and mandatory point lists for HVAC, Heat Pumps, and CHP.
• Visualization Standards: Design philosophy for creating professional topology and DWG-based schematics.
• HVAC Technical Wisdom: Optimization guidelines to prevent common design faults like simultaneous heating/cooling.

• The Easter Test: Strategic verification of system quality through historical data accessibility.
• Infrastructure Security Standards: Design principles for secure connectivity (Proxy/VPN) versus high-risk public IP methods.