Help

This page is your tactical “Toolkit and Emergency Manual.” Visit this section if you have a specific technical problem, need a file, or are stuck on an operational hurdle.

Most Mervis deployments are managed through our specialized hardware and software partners. If you purchased your controller or software integrations through a partner, please contact their support team first. They are best equipped to handle inquiries regarding your specific deployment.

• Partner Solutions & Support: Direct technical resources for integrated hardware and software platforms:
  • Hardware: Unipi Support | Domat Support | AMiT Support | ComAp Support | BMR Support | Feramat Support
  • Software: EnergoSync Integration – Automated regulatory reporting (OTE, EDC) and Customer Portal via our partner, Coding Bear.

• Contact Us: Who to call if your system or pipes burst. Direct contact for our support team.
• About Energocentrum Plus: Information about our company history, research and development initiatives, and official contact details.
• Mervis IDE Reference Manual: Complete documentation for the engineering interface, function block libraries, and debugging tools.
• SCADA User Manual: Operational guide for using the visualization interface, dashboards, and alarm management.
• Still can't find what you need?

Step-by-step, hands-on guides for specific engineering tasks and hardware features.

• Tutorial: Creating and Deploying Your First Project: Step-by-step instructions on creating a solution and identifying your hardware.
• Mastering Direct Switch Technology: Implementing zero-latency control for lighting applications.
• Advanced PWM Configuration for Thermal Control: Managing Pulse-Width Modulation for thermal control and analog loads.
• High-Speed Counting: Hardware vs. Software: Best practices for hardware vs. software counting and debounce settings.
• Modbus Integration Guide: Handling Complex Data: Handling 32-bit data types and register splitting for third-party integration.

• Mervis Logos & Assets: Download official Mervis brand assets and logos.
• Mervis IDE & PLC Tools: Download the latest engineering environment and required drivers.
• SCADA Updates & Fixes: Access the latest bug fixes and platform updates for controllers.
• SCADA System Requirements: Hardware/OS requirements for running Mervis SCADA tools.

• Unblock ZIP Files: Instructions for Windows 10 users on how to unblock downloaded ZIP files to safely extract programs and DLL libraries.
• Password Best Practices: Guidelines and tool recommendations for generating strong, unique passwords for different devices, applications, and services.
• Regular Expressions: Tutorials, tools, and examples for identifying specific text strings, particularly for use in the RcWare File Driver.

• Merbon Product Family (Migration Guide):