Cloud Infrastructure

All Mervis cloud services are hosted in top-tier, certified data centers to ensure reliability and robust IT performance:

• vshosting (Primary location, Czech Republic) – ISO 27001
• Faster (Secondary location, Czech Republic) – ISO 9001 and ISO 27001
• Vodafone – ISO 27001
• OVH (Backup location, France)

We prioritize efficiency and low operational overhead, allowing us to maintain competitive hosting prices for Mervis SCADA and Mervis DB.

Our infrastructure utilizes a hybrid of Windows and Linux operating systems. The core software applications are developed in-house, which eliminates third-party licensing fees and allows us to fine-tune performance specifically for SCADA and IoT workloads.

While we do not offer a formal SLA, our historical availability has consistently ranged between 99.5% and 99.95% annually over the last five years.

• Backup Cycle: Data is backed up every 24 hours.
• Redundancy: Backups are stored in two independent locations outside the primary data center.
• Disaster Recovery: We regularly test data recovery procedures and system restoration capabilities to ensure business continuity and infrastructure resilience.

We maintain a strict security posture across our IT infrastructure to protect customer data.

For comprehensive details regarding our regulatory compliance, multi-factor authentication, and NIS2 Directive readiness, please visit our dedicated Security & NIS2 Compliance page.

• Encryption: Mervis SCADA and Mervis DB utilize HTTPS (Let’s Encrypt) for secure communication.
• Legacy Support: Unencrypted channels remain available for legacy BMS and control systems that lack encryption support, though secure connections are strongly recommended.
• Audits & Updates: We perform regular server updates and undergo penetration testing to validate our security architecture against modern threats.

Devices connect to the cloud platform via our proprietary communication infrastructure:

• Mervis Proxy (Standard connection)
• Mervis CloudAccess (High-speed, low-latency solution)