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--- en:help:00-start [2017/05/29 09:00]
+++ en:help:00-start [2026/02/16 18:30] (current)
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+====== Help ======
+This page is your tactical "Toolkit and Emergency Manual." Visit this section if you have a specific technical problem, need a file, or are stuck on an operational hurdle.
+===== Support & Troubleshooting =====
+Most Mervis deployments are managed through our specialized hardware partners. If you purchased your controller through a partner, please contact their support team first. They are best equipped to handle inquiries regarding your specific hardware and wiring.
+  * **Partner Hardware Support**: Direct technical resources for integrated hardware platforms:
+    * **[[https://www.unipi.technology/|Unipi Support]]** | **[[https://www.domat-int.com/|Domat Support]]** | **[[https://amitomation.cz/|AMiT Support]]**
+    * **[[https://www.comap-control.com/|ComAp Support]]** | **[[https://www.bmr-trading.com/|BMR Support]]** | **[[https://www.feramat.com/|Feramat Support]]**
+  * **[[en:help:support|Contact Us]]**: **Who to call** if your system or pipes burst. Direct contact for our support team.
+  * **[[en:mervis-ide:35-help:00-start|Mervis IDE Reference Manual]]**: **Complete documentation** for the engineering interface, function block libraries, and debugging tools.
+  * **[[en:mervis-scada:90-how-to:00-start|SCADA User Manual]]**: **Operational guide** for using the visualization interface, dashboards, and alarm management.
+  * **[[en:help:still-cant-find|Still can't find what you need?]]**
+===== Software Downloads & System Fixes =====
+  * **[[en:mervis-ide:20-download:00-start|Mervis IDE & PLC Tools]]**: **Download** the latest engineering environment and required drivers.
+  * **[[en:mervis-scada:20-download:00-start|SCADA Updates & Fixes]]**: **Access** the latest bug fixes and platform updates for controllers.
+  * **[[en:mervis-scada:80-requirements|SCADA System Requirements]]**: **Hardware/OS requirements** for running Mervis SCADA tools.
+===== Legacy Product Migration =====
+  * **[[en:help:merbon|Merbon Product Family (Migration Guide)]]**: **Important Notice** for Merbon SCADA users regarding the end of sales, CRA compliance, and the upgrade path to Mervis SCADA.
+----
+====== Guidelines & Project Methodology ======
+This section is the "Architect’s Handbook." Visit these pages during the planning phase to ensure your system is designed according to industry standards and high-level optimization philosophy.
+===== Strategic Design & Standards =====
+  * **[[en:licensing:00-start|Licensing & Pricing Strategy]]**: **Pre-planning** for Mervis RT, SCADA, and Database costs.
+  * **[[en:best-practices:recommended-data-points|Recommended Data Points]]**: **Methodology** for sensor placement and mandatory point lists for HVAC, Heat Pumps, and CHP.
+  * **[[en:best-practices:visualization-and-data-project|Visualization Standards]]**: **Design philosophy** for creating professional topology and DWG-based schematics.
+  * **[[en:best-practices:common-operational-faults|HVAC Technical Wisdom]]**: **Optimization guidelines** to prevent common design faults like simultaneous heating/cooling.
+===== Quality Assurance & Verification =====
+  * **[[en:best-practices:operator-test|The Easter Test]]**: **Strategic verification** of system quality through historical data accessibility.
+  * **[[en:best-practices:cloud-connectivity|Infrastructure Security Standards]]**: **Design principles** for secure connectivity (Proxy/VPN) versus high-risk public IP methods.