====== Help ======

This page is your tactical "Toolkit and Emergency Manual." Visit this section if you have a specific technical problem, need a file, or are stuck on an operational hurdle.

===== Support & Troubleshooting =====

Most Mervis deployments are managed through our specialized hardware and software partners. If you purchased your controller or software integrations through a partner, please contact their support team first. They are best equipped to handle inquiries regarding your specific deployment.

  * **[[en:help:10-partners:00-start|Partner Solutions & Support]]**: Direct technical resources for integrated hardware and software platforms:
    * **Hardware**: **[[https://www.unipi.technology/|Unipi Support]]** | **[[https://www.domat-int.com/|Domat Support]]** | **[[https://amitomation.cz/|AMiT Support]]** | **[[https://www.comap-control.com/|ComAp Support]]** | **[[https://www.bmr-trading.com/|BMR Support]]** | **[[https://www.feramat.com/|Feramat Support]]**
    * **Software**: **[[en:help:10-partners:energosync|EnergoSync Integration]]** – Automated regulatory reporting (OTE, EDC) and Customer Portal via our partner, Coding Bear.

  * **[[en:help:20-support|Contact Us]]**: **Who to call** if your system or pipes burst. Direct contact for our support team.
  * **[[en:help:80-energocentrum-plus|About Energocentrum Plus]]**: Information about our company history, research and development initiatives, and official contact details.
  * **[[en:mervis-ide:35-help:00-start|Mervis IDE Reference Manual]]**: **Complete documentation** for the engineering interface, function block libraries, and debugging tools.
  * **[[en:mervis-scada:90-how-to:00-start|SCADA User Manual]]**: **Operational guide** for using the visualization interface, dashboards, and alarm management.
  * **[[en:help:30-still-cant-find|Still can't find what you need?]]**

===== Mervis Tutorials =====

Step-by-step, hands-on guides for specific engineering tasks and hardware features.

  * **[[en:help:140-first-project-upload|Tutorial: Creating and Deploying Your First Project]]**: Step-by-step instructions on creating a solution and identifying your hardware.
  * **[[en:help:141-direct-switch|Mastering Direct Switch Technology]]**: Implementing zero-latency control for lighting applications.
  * **[[en:help:142-pwm-config|Advanced PWM Configuration for Thermal Control]]**: Managing Pulse-Width Modulation for thermal control and analog loads.
  * **[[en:help:143-high-speed-counting|High-Speed Counting: Hardware vs. Software]]**: Best practices for hardware vs. software counting and debounce settings.
  * **[[en:help:144-modbus-32bit|Modbus Integration Guide: Handling Complex Data]]**: Handling 32-bit data types and register splitting for third-party integration.

===== Software Downloads & System Fixes =====

  * **[[en:help:40-download:00-start|Mervis Logos & Assets]]**: **Download** official Mervis brand assets and logos. 
  * **[[en:mervis-ide:20-download:00-start|Mervis IDE & PLC Tools]]**: **Download** the latest engineering environment and required drivers.
  * **[[en:mervis-scada:20-download:00-start|SCADA Updates & Fixes]]**: **Access** the latest bug fixes and platform updates for controllers.
  * **[[en:mervis-scada:80-requirements|SCADA System Requirements]]**: **Hardware/OS requirements** for running Mervis SCADA tools.

===== General IT & Security Guides =====

  * **[[en:help:90-unblock-zip-file|Unblock ZIP Files]]**: Instructions for Windows 10 users on how to unblock downloaded ZIP files to safely extract programs and DLL libraries.
  * **[[en:help:100-passwords|Password Best Practices]]**: Guidelines and tool recommendations for generating strong, unique passwords for different devices, applications, and services.
  * **[[en:help:110-regular-expressions|Regular Expressions]]**: Tutorials, tools, and examples for identifying specific text strings, particularly for use in the RcWare File Driver.

===== Legacy Product Migration =====

  * **[[en:help:50-merbon|Merbon Product Family (Migration Guide)]]**: